SMS Invoicing: Everything you need to know

DAVID FAČKO

12 min

·

July 9, 2024

Invoicing is a critical component of any business, serving as the backbone of financial transactions and the foundation for revenue generation. Efficient and effective invoicing not only ensures timely payments but also plays a significant role in maintaining positive relationships with customers. However, traditional invoicing methods can often be cumbersome, slow, and prone to errors, leading to delays in payment and customer dissatisfaction.

This is where SMS invoicing steps in as a modern solution to improve customer reach and engagement. SMS invoicing leverages the widespread use of mobile phones, offering businesses a direct and immediate communication channel with their customers.

So, Are you ready to take your invoicing to the next level? Let’s get started!

Key Takeaways

  • SMS Invoicing provides a direct and immediate communication channel with customers, improving engagement and customer reach.
  • SMS messages have a higher open rate compared to emails, ensuring that invoices are seen and acted upon promptly.
  • SMS Invoicing is a cost-effective alternative to traditional invoicing methods, saving businesses money on printing and postage.
  • Personalizing SMS invoices can make them more engaging and relevant to customers, increasing the likelihood of prompt payment.
  • Customers can easily access and pay their invoices on their mobile phones, eliminating the need for printing or accessing emails.
  • SMS invoicing can be integrated with existing systems and comply with relevant regulations, making it easy to adopt for businesses of all sizes.

What is SMS Invoicing?

SMS Invoicing is a method of sending invoices to customers through text messages. Instead of emailing invoices, businesses can use SMS (Short Message Service) to deliver invoices directly to customers’ mobile phones. This approach leverages the widespread use of mobile phones and the high open rates associated with SMS messages, ensuring that invoices are promptly delivered and seen by customers.

Did you know that over 5 billion people worldwide use mobile phones, and SMS messages have an open rate of 98%? This makes SMS invoicing a highly effective means of communication, ensuring that your invoices are not only delivered promptly but also seen by your customers as well as incorporating SMS invoicing into your invoicing strategy, you can significantly enhance your customer reach and increase the likelihood of timely payments.

send invoices via SMS

What are the main benefits of SMS invoicing?

Imagine sending invoices with a simple text message, boosting your business efficiency and customer satisfaction effortlessly. Here are some other tips that may convince you to use SMS invoicing:

– Improved Customer Reach

Harness the power of SMS invoicing to instantly connect with your customers wherever they are, ensuring no invoice goes unnoticed. This swift and direct approach not only boosts your reach but also enhances the overall customer experience with timely and efficient communication.

– Higher Open Rates

SMS messages boast an impressive open rate of 98%, far surpassing the average open rate for emails. This means that your invoices are more likely to be read and acted upon when delivered via SMS, ensuring that important payment information doesn’t go unnoticed.

– Faster Payments

By delivering invoices instantly to your customers’ mobile phones, you can significantly speed up the payment process. Customers can view and pay their invoices with just a few taps, reducing the time between invoicing and payment and minimizing the risk of late payments.

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– Cost-Effective

SMS invoicing is a cost-effective alternative to traditional invoicing methods, such as printing and postage. With SMS, you can deliver invoices to your customers’ mobile phones for a fraction of the cost, saving you money while improving efficiency.

– Convenience

Mobile phones have become an integral part of our daily lives, and SMS invoicing leverages this convenience by allowing customers to access and view their invoices anytime, anywhere. Customers can easily keep track of their invoices on their mobile phones, eliminating the need for printing or accessing emails.

– Personalization

SMS invoicing allows you to personalize your messages, making them more engaging and relevant to your customers. You can tailor your invoices to include personalized messages or offers, Improving the customer experience and encouraging prompt payment.

– Improved Communication

SMS Invoicing enables you to communicate important information, such as payment reminders and follow-ups, in a timely manner. You can send automated reminders to customers who have not yet paid their invoices, reducing the risk of late payments and improving cash flow.

– Integration

SMS invoicing can be seamlessly integrated with your existing invoicing systems, making it easy to adopt for businesses of all sizes. Whether you’re a small business or a large corporation, SMS invoicing can streamline your invoicing process and improve customer engagement.

7 Best Practices for SMS Invoicing

Best Practices for SMS Invoicing

1. Obtain Consent and Opt-In

Practice: Before sending any invoice via SMS, ensure that the recipient has explicitly opted in to receive such messages.

SMS Example: “Hi [Customer Name], would you like to receive your invoices via SMS? Reply with YES to opt-in.”

Pro Tip: Provide clear instructions on how customers can opt out of receiving SMS invoices if they change their minds.

2. Use Clear and Concise Messaging

Practice: Keep SMS invoices brief, including essential details such as amount due, due date, and payment instructions.

SMS Example: “Hi [Customer Name], your invoice for $100 is due on 04/30/2024. Please pay by [Payment Method].”

Pro Tip: Avoid using jargon or complex language in SMS invoices to ensure easy understanding.

3. Personalize the Message

Practice: Use the customer’s name and relevant details to personalize the SMS invoice.

SMS Example: “Hi [Customer Name], your invoice #123456 for $100 is due on 04/30/2024. Please pay by [Payment Method].”

Pro Tip: Personalization can improve engagement and make customers feel valued.

4. Provide Payment Options

Practice: Include clear instructions on how customers can make payments, including online links or payment codes.

SMS Example: “To pay your invoice, click here: [Payment Link].”

Pro Tip: Offer multiple payment options to cater to different customer preferences.

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5. Offer Payment Reminders

Practice: Send reminders a few days before the due date to encourage timely payments.

SMS Example: “Hi [Customer Name], just a reminder that your invoice for $100 is due on 04/30/2024. Please pay by [Payment Method].”

Pro Tip: Schedule reminders based on your customer’s payment behavior to maximize effectiveness.

6. Ensure Security and Privacy

Practice: Use secure and reliable platforms to send SMS invoices and protect customer data.

SMS Example: “Hi [Customer Name], your invoice for $100 is ready. Click here to view and pay: [Secure Link].”

Pro Tip: Include a brief privacy statement to reassure customers about the security of their information.

7. Follow Up After Payment

Practice: Send a confirmation message after the payment is received, thanking the customer for their promptness.

SMS Example: “Hi [Customer Name], thank you for your payment of $100. Your invoice #123456 has been settled.”

Pro Tip: Use this opportunity to encourage future engagement or offer incentives for repeat business.

How to integrate SMS invoicing into your business?

integrate SMS invoicing into your business

Integrating SMS invoicing into your business is a smart move that can revolutionize how you interact with your customers and streamline your invoicing process. To get started, take a close look at your current invoicing practices to pinpoint areas where SMS can make a difference. Next, choose a reliable SMS platform that fits your needs and can seamlessly integrate with your existing systems.

Customize your invoice templates to include all the necessary details, like invoice numbers, amounts due, and payment instructions. Then, it’s time to get your team on board. Educate them about the new process and provide training on how to use the SMS platform effectively.

Communication is key when it comes to introducing SMS invoicing to your customers. Let them know about the switch and highlight the benefits, such as faster delivery and real-time payment tracking. Encourage them to opt-in to receive SMS invoices and make sure they know how to do so.

Once everything is set up, keep an eye on how it’s working. Gather feedback from your team and customers to make any necessary tweaks. By leveraging SMS invoicing, you’re not only making your invoicing process more efficient but also improving your customer communication and experience.

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Main Factors to keep in mind while integrating:

  • Compliance: Ensure compliance with relevant regulations (e.g., GDPR, TCPA).
  • Integration: Choose a platform that integrates with existing systems.
  • Customer Opt-in: Obtain explicit consent before sending SMS invoices.
  • Security: Implement measures to secure SMS invoices and payment information.
  • Customization: Customize SMS templates with relevant details.

Examples of SMS invoicing for Different Industries

SMS invoicing function

Real Estate Industry

Template 1: Hi [Customer Name], your monthly rent invoice #[Invoice Number] of [Amount] is due on [Due Date]. Please ensure payment is made on time. Thank you!

Template 2: Hello [Customer Name], your invoice #[Invoice Number] for property maintenance services rendered on [Service Date] is now due. Please remit payment of [Amount] by [Due Date]. Thank you!

Template 3: Dear [Customer Name], your invoice #[Invoice Number] for property management fees is now available. Please review and make payment of [Amount] by [Due Date]. Thank you for choosing us!

Hospitality Industry (Hotels, Resorts)

Template 1: Hi [Guest Name], your invoice #[Invoice Number] for your stay at our hotel from [Check-in Date] to [Check-out Date] is now available. Please settle the amount of [Amount] at your convenience. Thank you for staying with us!

Template 2: Hello [Guest Name], your invoice #[Invoice Number] for room service and amenities during your stay is now due. Please make payment of [Amount] by [Due Date]. We hope you enjoyed your stay!

Template 3: Dear [Guest Name], your invoice #[Invoice Number] for the conference room booking on [Booking Date] is now due. Please remit payment of [Amount] by [Due Date]. Thank you for choosing our venue!

To attract your customers’ attention, use a personalized service invoice template.

Automotive Industry (Auto Repair, Maintenance)

Template 1: Hi [Customer Name], your invoice #[Invoice Number] for the auto repair services conducted on [Service Date] is now due. Please make payment of [Amount] at your earliest convenience. Thank you for choosing our service!

Template 2: Hello [Customer Name], your invoice #[Invoice Number] for the routine maintenance of your vehicle is now available. Please review and make payment of [Amount] by [Due Date]. Thank you for trusting us with your vehicle!

Template 3: Dear [Customer Name], your invoice #[Invoice Number] for the purchase of automotive parts is now due. Please remit payment of [Amount] by [Due Date]. We appreciate your business!

Choose from several auto-repair invoice templates to create professional and customized invoices for your business.

Legal Industry (Law Firms, Legal Services)

Template 1: Hi [Client Name], your invoice #[Invoice Number] for legal services rendered is now due. Please make payment of [Amount] by [Due Date]. Thank you for choosing our firm!

Template 2: Hello [Client Name], your invoice #[Invoice Number] for the consultation provided on [Consultation Date] is now available. Please review and make payment of [Amount] by [Due Date]. We appreciate your business!

Template 3: Dear [Client Name], your invoice #[Invoice Number] for the legal representation in [Case/Issue] is now due. Please remit payment of [Amount] by [Due Date]. Thank you for entrusting us with your legal matters!

Health Insurance

Template 1: Hi [Insured Member Name], your health insurance premium invoice #[Invoice Number] of [Amount] is due on [Due Date]. Please ensure timely payment to avoid policy lapse. Thank you!

Template 2: Hello [Insured Member Name], your invoice #[Invoice Number] for the healthcare services covered under your policy is now available. Please review and make payment of [Amount] by [Due Date]. We appreciate your trust in us!

Template 3: Dear [Insured Member Name], your invoice #[Invoice Number] for the co-payments and deductibles related to your recent medical visits is now due. Please remit payment of [Amount] by [Due Date]. Thank you for choosing our health insurance plan!

Explore our extensive collection of free medical invoice templates, designed to help healthcare professionals create professional and accurate invoices with ease.

E-Commerce

Template 1: Hi [Customer Name], your invoice #[Invoice Number] for your recent purchase of [Product/Service] is now available. Please click [Payment Link] to complete the payment. Thank you for shopping with us!

Template 2: Hello [Customer Name], your invoice #[Invoice Number] for the order #[Order Number] placed on [Order Date] is now due. Please make payment of [Amount] by [Due Date]. We hope you enjoy your purchase!

Template 3: Dear [Customer Name], your invoice #[Invoice Number] for the subscription renewal of [Product/Service] is now due. Please remit payment of [Amount] by [Due Date]. Thank you for being a valued customer!

Solar Industry

Template 1: Hi [Customer Name], your solar panel installation invoice #[Invoice Number] of [Amount] is due on [Due Date]. Please make payment to complete the installation process. Thank you for choosing solar energy!

Template 2: Hello [Customer Name], your invoice #[Invoice Number] for the solar energy system maintenance conducted on [Service Date] is now due. Please remit payment of [Amount] by [Due Date]. We appreciate your commitment to renewable energy!

Template 3: Dear [Customer Name], your invoice #[Invoice Number] for the solar energy equipment purchase is now available. Please review and make payment of [Amount] by [Due Date]. Thank you for supporting green energy initiatives!

If you work in the construction industry, be sure to check out our free invoice templates specifically designed for constructors.

Conclusion

Is SMS invoicing the best solution for your business? SMS invoicing is a powerful tool that can help businesses improve efficiency, customer relationships, and their bottom line.

Leveraging SMS technology is not just about sending invoices, it’s about creating a seamless and engaging experience for your customers that sets you apart from the competition. Explore how SMS invoicing can transform your business operations and enhance customer satisfaction. Elevate your invoicing experience to the next level with the Billdu invoicing app.

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DAVID FAČKO

SEO Specialist at Billdu

David Fačko is an SEO specialist at Billdu, one of the best-rated invoicing software for freelancers in the world.